Adirondack Health is now amongst the top 6 percent of hospitals nationwide in guiding patient’s experience. This rating comes from the federal Centers for Medicare and Medicaid Services. The rating has been given on its Hospital Compare website in the form of one to five stars with five being the best. This helps patients and families choose the best healthcare option in a particular geographic region.

The five star that is given to Adirondack Health for patient experience is based on HCAHPS survey responses (Hospital Consumer Assessment of Healthcare Provider and Systems). The HCAHPS survey, is shared amongst hospital patients at 3,466 hospitals across 50 states. This survey helps the federal government to assess the efforts in healthcare delivery to make better informed policymaking. 

Adirondack Health was one of only two hospitals in New York state to receive this rating and one of 213 hospitals nationwide. The survey respondents specifically mentioned Adirondack Health’s superior nurse communication, staff responsiveness and pain management while evaluating patient experiences.

Also, in March the health system received a Pathway to Excellence designation from the American Nurses Credentialing Center focused at professionally developing nursing staff.