Black Book has conducted a survey in the Q1 of 2018, which polled 490 U.S. corporate, chain and Integrated Delivery Network (IDN) hospitals. This survey revealed that high product and user satisfaction are achieved amongst the technologically integrated electronic health record (EHR), population health management and revenue cycle management (RCM) platforms. Organizations are now investing in all-in-one health IT tools.
It is noteworthy that 85% of users in the hospital networks have expressed the confidence that a single source vendor of EHR, RCM and population health help them to prepare towards a more value-based care. While only 18% of users with disparate and siloed EHR, RCM and population health products also feel the same kind of readiness. Also, 79% of multi-product users have mentioned that they face issues with interoperability and while integrating products.
The vendor selection process is surrounded with high expectations. Organizations expect that functionalities should include coordinated billing and claims processing, highly efficient clinician usability and seamless interoperability.
Infact, vendors who have placed importance to the development of features fulfilling these expectations have earned a positive reputation amongst consumers who are moving towards an integrated health IT platform.
63% of chain and network hospitals that have less than 150 beds have not yet shifted to a fully integrated platform or set of products that deliver according to these expectations. While 70% of those health systems are looking forward to start opting for single source vendors towards the second quarter of 2018.
In 2018, Allscripts earned top honors due its focus on customer satisfaction and total client experience as stated by Black Book.